Teddy Mountain is pleased to offer Custom Product services. To ensure a complete understanding of the process and what it involves, we’ve put together the following guidelines, to help the process go as smoothly as possible.

  • Basic minimums for Custom Plush start at 2400pcs per style/color

  • Basic minimums for Custom Clothing start at 600pcs per style/color

  • Plan Ahead! Many factors affect the timing of a cutom project, from the amount of changes and revisions, factory capacity, holiday schedules, shipping schedules and so on. It is best to allow 6 monthts for your custom project from start to finish.

  • Send us the outline of your project. Describe the item, quantity, colours, sizes, target audience, deadlines, as well as provide any artwork or photos you may have. (see information sheet)
  • We will provide you with a basic price estimate and minimum order quantity for your project based on the information provided.
  • We do our best to provide you with exceptional samples and service, so we will assign resources, time and materials to your project. A non-refundable £175 sample fee is required to begin your physical sample. This fee covers the sample as well as the shipping from the factory. (this will be deducted from the invoice)
  • Photos of your sample will be provided for approval before sample shipping (this helps eliminate extra revisions & shipping costs!)
  • After all final revision have been made, we will provide a final quotation for your signature, and an invoice will be created. Pricing includes a safety certificate for each item.
  • Custom items require a 50% non-refundable deposit at time of order. The balance of the invoice is due 3 weeks before shipping.
  • Shipping to be arranged at time of order. Custom items can be shipped directly to you by air or sea, or may be combined on next arriving container to our warehouse, depending on your needs. Shipping costs are the responsibility of the customer and will be due before shipping occures.
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