Frequently Asked Questions

No matter how big or small, Teddy Mountain UK supplies products exclusively to businesses that either resell to the retail market or use our products as part of an exciting and fun customer experience. If you are not a business, we recommend searching online for one of our many trusted resellers to make your purchase.

Teddy Mountain’s owners have been in the teddy bear stuffing industry since 2003, and have worked with most of the existing wholesalers and retailers alike.  Our background is retail, logistics, leisure and technology, which has enabled us and our team to become a market leader for ‘Make-A-Bear’ products worldwide.

Teddy Mountain’s owners have over 100 years of corporate retail work experiences, with some of the largest retail chains in the world, including Wal-Mart, Target, Costco, Hamleys and Selfridges. We understand how difficult retail is, and we understand what we need to do so our business owners are truly successful.

Our goal is to offer the widest selection of products in the unstuffed toy industry – at the best possible prices. We prioritise product freshness and strong promotional strategies to ensure our brand offers the highest quality and variety for your store.

We’ve also expanded our range to include a fantastic selection of craft products, giving you even more options to support your retail or experience-based business.

Yes, all minimum order quantities are displayed for every product in the pull down menu. Typically, we pack plush and clothes in 6 packs, while supplies will be in varying pack sizes.

This really depends on how quickly you need the goods. Please review our shipping information to determine your best shipping method of choice.

Card payments can be made at checkout when purchasing online.

Like most good retailers, we have a secure (SSL) Payments Solution for Credit Card payment.

This really depends on how quickly you need the goods. Please review our shipping information to determine your best shipping method of choice.

Very rarely, but occasionally, when we are near depletion of certain items, two customers may be ordering at the same time, resulting in a same day out-of-stock situation.  In these very rare cases, we will update and invoice accordingly to reflect the modification to your order.  Please always check your invoice (which is sent to you via email, and also available via your ‘Order History’ to review your final invoice. All zero quantity items are unfortunately out-of-stock items that have not been shipped or billed.

Yes, we have two standard clothing, shoes, and accessory sizes.  We carry a “Small” or 8” (inch) product line and a “Large” or 16” (inch) product line, and this will be noted on each item’s description and category on our websites.  The Large bears are similar size to a BAB, and our Small bears are similar to Webkins.

Yes, our products carry the EN-71 safety approval certification test for Europe.

On the inside of the plush opening we have a sewn in pouch with a locking zip tie closure.  This allows for ease when stuffing along with a secure tie off.  We then use a seamless Velcro seal on the outside of all plush so you can visibly see the closure area.

Yes, our openings are wide enough for hand stuffing. Hand stuffing is great and really adds to the fun of the experience! For extra ease, buy a few wooden spoons and have the children use these to help stuff the little arms and legs of your plush!

Gauge about ½ pound of fibre fill per 16” (Large) plush and 1/4 pound for an 8″ (Small) plush.  You can also mulch your fibre, using a leaf mulcher, to make the fibre expand about 3 to 1.

We spend a lot of time on design, product details, and fabric selection. Our goal is to provide better, more intricate facial style designs, so we pay attention to all the little details as this does ultimately affect our/your sales.

Please see our Return Policy link provided in the footer of our website.

Yes, our manufacturer has been making our stuffing machines for over 15 years, with the best technologies available. Designed by electrical engineers in the vending machine business, our stuffers flat out work. They are smartly designed, with direct shaft, forced air, and few moving parts.

The stuffers are pretty much maintenance free. A complete setup and training guide, plus support will be provided.  A 6 month parts warranty is also provided. With our stuffers, you get the most functional and durable machine, at the best price!

We stock both the large and portable stuffers, so depending on paint colour and graphics work for your business, often we can ship the next day. If we have a big run on stuffers, as we do for some trade show events, it may be a couple of weeks prior to shipping. Typically, we can ship the same week.

All sales for stuffers are final due to the high freight costs and low margins offered for the sale of a machine.

We work everyday to provide ‘Better Products, Better Service, at Better Prices’! Try us once, give us a chance, and we do everything we can to not only meet, but exceed your expectations!

Teddy Mountain UK use a convenient safety tie closure system. After years of development this system has been proven to be the most convenient, secure and reliable of any system on the market.