Frequently Asked Questions

Have a question that is not in the list? Don’t hesitate to contact us!

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Who does Teddy Mountain UK sell to?

Teddy Mountain UK only sell to other business’s who then sell our products to the retail sector. If you are not a business then please internet search to find multiple Teddy Mountain resellers and make your purchases on that website.

How long has Teddy Mountain UK been in business?

Teddy Mountain’s owners have been in the teddy bear stuffing industry since 2003, and have worked with most of the existing wholesalers and retailers alike.  Our background is retail, logistics, leisure and technology, which has enabled us and our team to become a market leader for ‘Make-A-Bear’ products worldwide.

How is Teddy Mountain UK different from the other providers?

Teddy Mountain’s owners have over 100 years of Corporate Retail work experiences, with some of the largest Retail Chains in the world, including Wal-Mart, Target, Costco, Hamleys and Slefridges.  We understand how difficult retail is, how difficult landlords can be, and we understand what we need to do so our business owners are truly successful.

Why do you have such a great selection of products?

Our goal is to have the widest selection of products in the ‘unstuffed’ business, at the best prices.  Product freshness and promotion are at the forefront of our design plans so we can build the highest quality brand variety for our Stores.

Do you have any minimum order quantities?

Yes, All minimum order quantities are displayed for every product in the pull down menu.  Typically, we pack plush and clothes in 6 packs, while supplies will be in varying pack sizes.

How quickly will I receive my order?

This really depends on how quickly you need the goods. Please review our shipping information to determine your best shipping method of choice.

How do I pay for my order?

Like most good retailers, we have a secure (SSL) Payments Solution for Credit Card payment.

How much does shipping cost?

This really depends on how quickly you need the goods. Please review our shipping information to determine your best shipping method of choice.

I received my invoice and some products are set to zero quantity, what happened?

Very rarely, but occasionally, when we are near depletion of certain items, two customers may be ordering at the same time, resulting in a same day Out-of-Stock situation.   In these very rare cases, we will update and invoice accordingly to reflect the modification to your order.  Please always check your invoice (which is sent to you via email, and also available via your ‘Order History’ to review your final invoice.  All zero quantity items are unfortunately Out-of-Stock items that have not been shipped or billed.

Do the clothes fit all of the Teddies?

Yes, we have two standard clothing, shoes, and accessory sizes.  We carry a “Small” or 8” (inch) product line and a “Large” or 16” (inch) product line, and this will be noted on each item’s description and category on our websites.  The Large bears are similar size to a BAB, and our Small bears are similar to Webkins.

Are the bears and clothes safe?

Yes, our products carry the EN-71 safety approval certification test for Europe.

How do the bears close up?

On the inside of the plush opening we have a sewn in pouch with a locking zip tie closure.  This allows for ease when stuffing along with a secure tie off.  We then use a seamless Velcro seal on the outside of all plush so you can visibly see the closure area.

Can I hand stuff a bear?

Yes, our openings are wide enough for hand stuffing.  For extra fun, buy a few wooden spoons and have the children use these to help stuff the little arms and legs of your plush animals!

How much stuffing does it take to fill a bear?

Gauge about ½ pound of fibre fill per 16” (Large) plush and 1/4 pound for an 8″ (Small) plush.  You can also mulch your fibre, using a leaf mulcher, to make the fibre expand about 3 to 1.

How do your bears & clothes differ from your competitors?

We spend a lot of time on design, product details, and fabric selection.  Our goal is to provide better, more intricate facial style designs, so we pay attention to all the little details as this does ultimately affect our/your store sales and turnover.

What do I do if I have defective products?

Please see our Return Policy link provided in the footer of our website.

Do you manufacture your own stuffing machines?

Yes, our manufacturer has been making our stuffing machines for over 15 years, with the best technologies available.  Designed by electrical engineers in the vending machine business, our stuffers flat out work.  They are smartly designed, with direct shaft, forced air, and few moving parts.

Do the stuffers require maintenance?

The stuffers are pretty much maintenance free.  A complete setup and training guide, plus 7×24 support will be provided.  A 6 month parts warranty is also provided.  With our stuffers, you get the most functional and durable machine, at the best price!

How long to get a stuffer once I order one?

We stock both the large and portable stuffers, so depending on paint colour and graphics work for your business, often we can ship the next day.  If we have a big run on stuffers, as we do for some tradeshow events, it may be a couple of weeks prior to shipping.  Typically, we can ship the same week.

Can I return a stuffer?

All sales for stuffers are final due to the high freight costs and low margins offered for the sale of a machine.

Why should I order from you?

We work everyday to provide ‘Better Products, Better Service, at Better Prices’!  Try us once, give us a chance, and we do everything we can to not only meet, but exceed your expectations!

What kind of closure do you use?

Teddy Mountain UK use a convenient Safety Tie closure system. After years of development this system has been proven to be the most convenient, secure and reliable of any system on the market.

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